Where are VACANCIER knitwear made?

They are made by hand and on knitting machine, in Paris :).


Where does the wool for sweaters come from?

For each product, the origin of the wool is indicated in the composition section.




How do I take care of my VACANCIER knit?

To avoid damaging your item prematurely, do not wash it too often, try to space out the washes, remembering to ventilate your sweater.
Favor hand washing in cold water with special wool detergent, without fabric softener. Gently wring your sweater in a towel without twisting it and let your sweater dry flat. If you want to wash your sweater in the machine, select the delicate/wool mode, cold or at 20° maximum (beyond this, you risk felting or shrinking your sweater) with a delicate spin cycle (no more than 400 revolutions) then leave your sweater to dry flat. Tumble dryer prohibited.
If you want to iron your sweater, do it at low temperature, on the back of the sweater, placing a fabric between the soleplate of the iron and the garment.



I want to buy an item that is no longer available, what should I do?

You can subscribe to the restocking alert, this allows me to know which knits to create and which pieces to restock. Or you can send an email to vacancier.shop@gmail.com to see what we can do :)


Is it possible to modify/cancel an order?

You can modify or cancel your order as long as it has not been shipped, write to me at vacancier.shop@gmail.com so that we can find an arrangement :)

If the order has been shipped, it will be necessary to make a return upon receipt of it, the return costs are the responsibility of the customer.


Is there a production time?

To avoid overproduction and stock, some VACANCIER pieces are knitted to order, it takes 2 to 3 weeks to prepare between placing your order and shipping it :) The pieces are exchangeable or refundable within 14 days of receipt*.

* Please note that custom-made pieces cannot be taken back or exchanged :)

Can I order a custom piece?

If you wish to add a particular adjustment to your VACANCIER piece, choose the made-to-measure option, then once on the basket page, click on add a note to your order specifying the modifications you wish. Count a production time of 2 to 3 weeks from the placing of the order for it to be carried out.

* Please note that custom-made pieces cannot be taken back or exchanged :)


I have not received my order, what should I do?

Write to me at vacancier.shop@gmail.com :)




What are the delivery costs?

There are several delivery rates depending on the location and the carrier you choose.

In Paris and near suburbs (served by the metro), it is possible to choose the hand delivery for free :)

What is the delivery delay ?

Once your order has been manufactured and shipped, it depends on the chosen carrier. By Colissimo the time is 2 to 4 days (for metropolitan France from the date of shipment).


How to make a return?

Return shipping costs are your responsibility. Please take the necessary precautions to prevent the package from being lost.


My item has a defect, what should I do?

If your item arrives damaged or has a defect, write to me at vacancier.shop@gmail.com :)




What payment methods are available?

The site uses the Stripe payment application to make online payments, this platform accepts many payment methods: American Express, Apple Pay, Mastercard, Visa


Is my payment secure?

To learn more about payment security, you can consult this page of the payment platform we use :)




If you can't find an answer to your question on this page, don't hesitate to write to me at vacancier.shop@gmail.com :)