CREATING YOUR PIECES
WHERE ARE VACANCIER KNITS MADE?
OUR KNITS ARE MADE BY HAND AND ON FAMILY KNITTING MACHINE, IN PARIS.
HOW DO I CARE FOR MY VACANCIER KNIT?
TO AVOID PREMATURELY DAMAGING YOUR GARMENT, DO NOT WASH IT TOO OFTER. TRY TO SPACE OUT THE WASHES AND REMEMBER TO AIR YOUR KNITWEAR. HAND WASHING IN COLD WATER WITH A SPECIAL WOOL DETERGENT, WITHOUT FABRIC SOFTENER IS RECOMMANDED. GENTLY SQUEEZE OUT EXCESS WATER IN A TOWEL WITHOUT WRINGING IT AND LET IT DRY FLAT. DO NOT TUMBLE DRY. IF YOU WISH TO IRON YOUR KNITWEAR, DO SO AT A LOW TEMPERATURE, ON THE REVERSE SIDE, PLACING A CLOTH BETWEEN THE SOLEPLATE OF THE IRON AND THE GARMENT.
PLACE AN ORDER
I WANT TO BUY AN ITEM THAT IS NO LONGER IN STOCK, WHAT SHOULD I DO?
YOU CAN SIGN UP FOR THE RESTOCK ALERT, THIS HELPS US KNOW WHICH KNITWEAR TO MAKE AND WHICH ITEM TO RESTOCK. FOR ANY QUESTIONS, YOU CAN ALSO EMAIL US AT HELLO@VACANCIER.SHOP
IS IT POSSIBLE TO MODIFY / CANCEL MY ORDER?
YOU CAN MODIFY OR CANCEL YOUR ORDER AS LONG AS IT HASN'T BEEN SHIPPED. CONTACT US AT HELLO@VACANCIER.SHOP SO WE CAN FIND A SOLUTION TOGATHER :)
IF THE ORDER HAS BEEN SHIPPED, YOU HAVE 14 DAYS FROM RECEIPT TO MAKE A RETURN, THE RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
PLEASE NOTE THAT CUSTOM-MADE PIECES ARE NEITHER RETURNABLE NOR EXCHANGEABLE.
IS THERE A PRODUCTION DELAY?
TO AVOID OVERPRODUCTION AND STOCKS, SOME VACANCIER PIECES ARE KNITTED TO ORDER, YOU MUST ALLOW A PRODUCTION TIME, INDICATED ON THE PRODUCT SHEETS, BETWEEN PLACING YOUR ORDER AND ITS SHIPPING.
CAN I ORDER A CUSTOM-MADE PART?
YES! IF YOU WOULD LIKE TO ADD A SPECIAL ADJUSTMENT TO YOUR ITEM, CHOOSE THE CUSTOM-MADE OPTION , THEN ONCE ON THE SHOPPING CART PAGE, CLICK ON ADD A NOTE TO YOUR ORDER , SPECIFYING THE CHANGES YOU WANT. YOU CAN ALSO EMAIL US AT HELLO@VACANCIER.SHOP WITH ANY QUESTIONS!
PLEASE NOTE THAT CUSTOM-MADE PARTS ARE NEITHER RETURNABLE NOR EXCHANGEABLE :)
I HAVEN'T RECEIVED MY ORDER / I HAVE A PROBLEM
WRITE TO US AT HELLO@VACANCIER.SHOP
DELIVERY + RETURNS
WHAT ARE THE DELIVERY COSTS?
THERE ARE SEVERAL DELIVERY RATES DEPENDING ON THE LOCATION AD CARRIER CHOSEN.
WHAT IS THE DELIVERY TIME?
ONCE YOUR ORDER IS PRODUCED AND SHIPPED, DELIVERY TIME DEPENDS ON THE CARRIER CHOSEN. FOR COLISSIO, DELIVERY TAKES 2 TO 4 DAYS (FOR MAINLAND FRANCE, FROM DATE OF SHIPMENT)
HOW TO MAKE A RETURN?
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE BUYER. PLEASE TAKE THE NECESSARY PRECAUTIONS TO PREVENT THE PACKAGE FROM BEING LOST.
MY ITEM HAS A DEFECT, WHAT SHOULD I DO?
IF YOUR ITEM ARRIVES DAMAGED OR DEFECTIVE, WRITE TO US AT HELLO@VACANCIER.SHOP
PAYMENT
WHAT PAYMENT METHODS ARE AVAILABLE?
THE SITE USES THE STRIPE PAYMENT APPLICATION TO MAKE ONLINE PAYMENTS, THIS PLATFORM ACCEPTS MANY PAYMENT METHODS: AMERICAN EXPRESS, APPLE PAY, MASTERCARD, VISA.
YOU CAN ALSO CHOOSE TO PAY FOR YOUR ORDER IN SEVERAL INSTALLMENTS THANKS TO KLARNA.
IS MY PAYMENT SECURE?
TO LEARN MORE ABOUT PAYMENT SECURITY, YOU CAN CONSULT THIS PAGE OF THE PAYMENT PLATFORM WE USE (EXCLUDING PAYMENTS VIA KLARNA)